Returns & Exchanges
At Winc, we want you to love every bottle you uncork; if a selection doesn't meet your expectations, we offer a 100% satisfaction guarantee on all our wines. While we cannot accept physical returns of alcohol due to legal regulations, we are happy to provide store credit for any bottle that doesn't delight your palate.
Contact Support
Reach out to our Winc Concierge team via email or live chat within 30 days of your delivery to report an issue with your order.
Provide Details
Share your order number and the specific name of the wine that didn't meet your expectations so we can update your flavor profile.
Receive Store Credit
Once processed, we will issue Winc credits to your account equivalent to the price of the bottle, excluding shipping and taxes.
Pay It Forward
Since we cannot accept physical returns of opened or unopened alcohol, feel free to share the remaining wine with a friend or dispose of it safely.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing